Frequently Asked Questions

SCP provides its customers with high quality, brand name computer products at prices far lower than other suppliers. Before doing business with us, many of our potential customers are concerned that they will be getting sub-standard material. We want to use this space to address these concerns up front.
If your questions are not answered here, please call one of our Account Managers, and he or she will address all your concerns.

Q: How do I track my order?
A. If you set up a Web account during checkout, or where logged into your Web account while you placed your order, you can find tracking information by logging into your Web account. Otherwise, you can use our order tracking summary request page.

Q. Why would I set up a Web account, and how do I find my password?
A. If you have set up an account on our Web site and are logged in during checkout (or set up the account during checkout) you can get detailed order status information, set up multiple shipping addresses, speed up checkout and save your shopping cart for the next time you visit. And if you forget your password, you can always click the "Forgot password" link and we'll send it to the email address we have on file.

Q: How can you sell top-quality computer products for a fraction of the retail price?
A: SCP has partnerships with many leading companies and we scour the industry for overstocks, liquidations, factory refurbishings, cancelled orders and other ways to buy large lots from Original Equipment Manufacturers (OEMs) and distributors at low prices so that we can pass the savings on to you.

Q. What does the "Lowest Internet Price" price mean?
A. The "Lowest Internet Price" price is the lowest price we've recently found on the web from another reputable merchant. We do the research for you to take the guess work out of buying from SCP.

Q. That "Sale Price" looks too good to be true, how can it be so low?
A. Our prices are low to begin with as we pass the savings we get on to you. From time to time, we reduce the price of an item even more so that we can make room in our warehouse for new inventory. And since we always guarantee your satisfaction at any price, you win! Go ahead and give us a try, and you’ll see why you don't need to pay retail for your computer & electronics needs.

Q: What do the terms Open Box, Factory Refurbished and Refurbished mean?
A: As a smart shopper you have probably already seen how these products provide you with a risk-free opportunity to save money, because your satisfaction is 100% guaranteed! Various retailers use slightly different definitions so it is good to see what our definitions mean:

Open Box products are in original manufacturer condition, are fully functional, include accessories, and carry manufacturer warranty.

Factory Refurbished products have been returned to an authorized factory service center, restored to meet manufacturer quality standards, and carry manufacturer warranty.

Refurbished products have been restored to meet manufacturer quality standards, are fully functional, but may show limited signs of use. These products include accessories and a 90-day warranty, unless specifically noted otherwise.
Q: What are Scratch & Dent products?
A. Scratch & Dent products are functional, but may have physical damage and/or may be missing essential accessories. Please review all pictures and read all product notes prior to making your purchase. These products are guaranteed to be in the condition represented. No other warranties apply and no returns are accepted after 90 days.
Q: What are Non-Functional (also called Salvage) products?
A. Non-Functional products are NOT fully functional. They may be damaged or missing essential parts as shown in the pictures of the product. These products are guaranteed only to be in the condition shown. No other warranties apply and no returns are accepted on these products.
Q: What about warranties?
A: All products carry the manufacturer warranty unless specifically noted otherwise. In such a case, SCP will warrant the item for the same period as the manufacturer to ensure your satisfaction.

Q. Are your products eligible for manufacturers rebates?
A: Each manufacturer has it's own set of rules. The best thing to do is check the manufacturers web site for more details on the particular rebate you are interested in.

Q: How about the packaging? How does it look?
A: Usually, the box we ship the product in is the original factory packaging. However, sometimes the original box has been shipped previously and we decide to repackage the unit in a double-walled brown box to ensure that the unit will arrive to you in good condition.

Q: What is the quality of the product I am buying?
A: Our return rates are the same or less than the technology industry as a whole. In cases where an item requires repair before it is shipped to our customer, we use only the highest quality components.

Q: So I can expect the product to be exactly the same as the "NEW" item?
A: You can expect the unit itself to perform as new. However, the unit may be re-boxed in our own packaging. In some cases, some of the documentation (manuals, etc.) for a unit will be missing. Most customers don't usually find this to be a problem because manuals are generally available on the manufacturers' websites. If you need further clarification on a unit you are interested in, you can call one of our Account Managers and he or she will look up any additional information you require.
Q: What happens if I do have a problem with a purchase?
A: We have a 100% satisfaction guarantee. If you have a problem with your purchase, contact us through our toll free number or using our web site and we will work with you to resolve your problem. We have a 30-day return policy. After 30 days from the date you received the product, the OEM will generally take care of the problem for you, but how the OEM handles your problem is up to them entirely. But before that, we will do our absolute best to help. If we can't reach a satisfactory resolution to your problem before our 30-day return period ends, we will replace the unit, refund your money or come to another mutually agreeable solution.
Q: So after 30 days, I am on my own?
A: Not generally. Our research shows that an overwhelming percentage of computer equipment problems happen within the first few days of operation. After that, most equipment runs smoothly for years with only scheduled cleanings and maintenance. Most of the material that we sell has the full manufacturer's warranty or a major part of it in force when you purchase it from us unless specifically noted otherwise. In such a case, SCP will warrant the item for the same period as the manufacturer to ensure your satisfaction. One of the reasons we sell only major brand-name systems is that the well-known manufacturers are very good at taking care of their customers after the sale is made. If after 30 days, you need help with serial numbers, proof-of-purchase or enlist our help in resolving warranty issues with the OEM, you can call our Customer Service department for assistance.

Q: What are your shipping charges?
A: If you are looking for shipping rates, we have a direct connection to UPS so when you add an item into your shopping cart, you will be able to see the actual shipping charges, based on your zip code. Just click the "Calculate Shipping" button and the screen will update with the shipping charges. If you place your order by 5pm MST we will ship it the same business day.

Q: Do you ship outside the United States?
A. Yes, we ship products internationally. We will have to declare your order's actual value on customs forms, and will NOT be able to label it as a gift or return. You are responsible for all duties and taxes that may be applicable to a delivery outside the USA. Removing the product from the United States may void all warranties. You can place an order with your international credit card directly on our site, or contact our sales department to discuss prepayment by bank wire.
Q: What about errors on the Web site
A: Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and SCP reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SCP will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with SCP Return Policy.

Q: I like ordering online, but sometimes I need to talk with a technical expert - one who's not pushy.
A: Our Account Managers are not pushy or aggressive. Each has extensive experience in the industry and we have experts in all product categories on our site and are ready to help you. Being pushy to get a single sale doesn't help the Account Manager. When you call, we will help you with your questions. We know that we have the best prices and service in the industry, so please call us and find out for yourself. When you purchase from SCP , you are really buying from a team of people. From the Account Managers to the Customer Service Representatives to the Quality Assurance Managers, we stand behind every sale and have the tools needed to support you. This fact is really the cornerstone of our philosophy which allows us to continue to give our customers superior service and quality products.

Q: Hey! You didn't answer my question here. What should I do?
A: Call your Account Manager toll-free at 973-216-2125. If you don't already have an Account Manager, just ask for the sales department and we'll be happy to help.