Return Merchandise Authorization Request

Company:
Contact:
Phone: Email:
Invoice: Inv. Date:
Quantity Ret/Exch:
Part Return or Exchange:
Part No. Serial No.
Part No. Serial No.
Part No. Serial No.
Replacement needed? Yes No
Reason for Request:




Wrong part received.
I ordered the wrong part.
Non-Defective
Defective
Brief
Explanation





TERMS AND AGREEMENT
All returns are subject to approval by our RMA Department.
By submitting this form, you have agreed to all policies.

¸ Status of request will follow via email within 1-3 business days. If you do not receive a reply within this time frame, you must contact the Customer Service Department.
¸ RMA request for non-defective returns must be submitted within 7 days of receipt of product. A 20% or $25 (whichever is greater) restock fee applies to all non-defective return.
¸ RMA request for defective returns must be submitted within 30 days of receipt of product.
¸ Once an RMA is authorized, the return product must be received at CMI facility within 10 business days of issuance date otherwise the authorization is null and voided.
¸ Customer is responsible for shipping cost associated with inbound freight to SCP.
¸ A replacement item for an exchange will be shipped once the item being returned is received at our facility.

Signature: ____________________________________________ Date: ___________________________
PLEASE FAX or EMAIL THE COMPLETED FORM.
*** Return instructions will be provided with issuance of RMA approval ***
Phone: 973-216-2125 Fax: 480-275-3778 Email: shawnsmithnj@yahoo.com